At the core of all SpyGlass client engagements is our proprietary analytical process. The key characteristic of this process is the creation of highly detailed and organizationally comprehensive inventories of the communications cost center. Our analysts’ ability to dissect and reorganize large volumes of complex carrier billing data from multiple key sources is the foundation, the engine, and the value of this process. The carriers’ complex legacy billing platforms confuse customers and prevent visibility into contracts and billing. Obviously, this causes frustration for fiscal managers seeking to hold the carriers accountable from a P&L cost-management perspective.
Our inventories systematically delineate every single line, circuit and service that our clients are paying for location by location and account by account. Then, they break down every cost component for each of those services to offer a comprehensive, and more importantly understandable, view of the intricate billing detail. All client engagements begin with this critical, time-consuming task. From here, client objectives and goals dictate the remainder of the engagement. Whether clients are seeking one-time cost center review, ongoing cost center review and management, technology upgrade feasibility analysis or other independent communications consulting assistance, we have an engagement structure to meet those needs.
As a courtesy to our clients, we have intentionally constructed our engagements to make it very simple for an organization to get started. Only a very limited set of background materials is needed from the client. In addition, our analytical process, which typically only lasts 4 – 6 weeks, is performed entirely at SpyGlass’ headquarters which creates an extremely non-invasive engagement.
Our fee structures vary depending on the overall design of the engagement and client objectives. Providing a very attractive ROI on our fee generated through savings and value delivered is our primary goal.
