FAQs

Telecom Audit Process

We’re able to retroactively identify billing mistakes and errors and bring that money back in the form of check or credit. We also identify dormant or underused services, as well as cost savings opportunities going forward through market analysis, volume leveraging, consolidation, rate improvement and more.
We work primarily with fiscal executives because we are not looking to change your technology or pull any wires. We operate from a purely fiscal perspective and are simply looking to move more money to your bottom line. While IT may certainly be involved, it’s essential that we have buy in from the fiscal executives first.
Check out our client list. We have clients all over the United States in virtually every industry…..every organization, regardless of the industry, uses phones and computers, right?
SpyGlass handles the implementation of everything so you don’t have to worry about it. In fact, we have an entire department of implementation experts who are very experienced at getting things done in the difficult to deal with provider organizations. You won’t have to spend a minute on the phone with your provider.

Submitting Documents

We outline the five required materials on the audit process required materials page.
Whatever is easiest for you. If you have them as electronic files, you can either email them to us or upload them to our FTP site (Box.com). If you would like to send paper copies, please mail them to the address below –
SpyGlass:
25777 Detroit Road
Suite 400
Westlake, OH   44145

Fee Structure

Our fee structure is 100% success-based with a short guaranteed ROI for our clients. In all cases, there is no obligation to move forward with any of our recommendations and if you don’t, or we don’t save you any money, you don’t pay us.
Very simply, this is like having the fox watch the hen house. Your provider sales rep has NO financial incentive to help you clean up your bills. Lowering the amount of your bill actually lowers the sales commission they get paid related to your account. On the flip side, we ONLY get paid if we save you money.

Repeat Audits

No. While we do have many repeat clients, we typically wait a few years before doing this again. Business is fluid, as is the telecom industry, so it makes sense to have this done every few years. When we do repeat audits for our clients, our same success-based fee structure applies.



What is TEM and other SpyGlass FAQs.

"We are very pleased, while somewhat embarrassed, that you were able to save us so much money in our telecom area."

T. Williamson
General Manager, Pines Manufacturing