Without technology expense management (TEM) strategies, your mobile costs could be 22% higher than they should be.
From unnecessary charges, multiplying devices, and surging data usage, organizations across the U.S. are wasting billions annually on underused devices and noncompliant contracts — in both private and public sectors.
To help you optimize wireless expenses, we’re providing exclusive insight into your questions from Steve Fisher, our Vice President of Strategic Services at SpyGlass.
With neaarly two decades of TEM and telecom audit experience at SpyGlass, Steve brings an invaluable perspective on tackling mounting wireless challenges.
Find out how Steve and the entire SpyGlass team can help optimize one of your biggest budget drains.
Q: With skyrocketing wireless costs across sectors, what are the top overall issues SpyGlass has seen over the last decade?
SF: First, it’s crucial to understand why wireless costs have skyrocketed. The widespread adoption of smart devices like phones and tablets has enabled employees to work remotely. This shift led businesses across all industries to increase their investments in wireless technology.
In response, carriers moved away from shared-minute plans and began prioritizing shared data usage. Corporate-provided wireless access, which was once considered a premium feature, has now become a ubiquitous necessity.
However, this evolution has created a significant challenge — a lack of visibility and control. With rapid employee turnover and decentralized device management, businesses struggle to track active lines, leading to unnecessary expenses on unused or unmonitored devices. The reality is we see this in every client engagement across over 16,000 SnapShot Audits.
Q: What are the current wireless device trends SpyGlass sees as having the biggest impact on spending across sectors?
SF: Unlimited data plans. Unlimited data plans may seem like a convenient, predictable-cost solution, but they often lead to significant overspending. Most employees don’t use enough data to justify the expense, and even for heavy users, restrictions like throttling, deprioritization, and extra fees can limit the plan’s effectiveness.
Additionally, such plans can reduce visibility into individual consumption, often leading to excessive or even non-work-related data usage. Without proper auditing and negotiation, businesses risk overpaying for a one-size-fits-all approach instead of leveraging smarter, more cost-effective alternatives.
Q: What’s the average savings opportunity an organization can expect from optimizing wireless expenses?
SF: There are many factors to consider here, such as the number of devices, carriers, and geographic footprint. Historically, a company can save anywhere from 25% to 30% in gross spending with wireless optimization.
Q: How does uncontrolled data consumption impact wireless costs?
SF:Â Uncontrolled data consumption is a major driver of rising wireless costs, often resulting in overspending, inefficiencies, and unexpected charges. With streaming services and cloud applications now standard in the workplace, data usage has surged far beyond traditional email and web browsing.
To control costs, organizations must closely monitor how employees use their devices, yet this challenge often goes unnoticed, hidden in plain sight until it becomes a costly problem.
Q: How can organizations start managing their wireless service environment for optimization and most importantly, sustain cost savings in the long term?
SF: Automation. Businesses that automate wireless expense management gain a proactive edge, optimizing costs and eliminating inefficiencies before they escalate. With real-time insights and expert guidance, ongoing preventative solutions ensure long-term efficiency and adaptability to evolving pricing and usage trends.
Steve’s insights highlight several critical points for controlling wireless costs:
SpyGlass’s SnapShot Audit is designed to address these challenges head-on by uncovering hidden savings opportunities while providing actionable recommendations for sustained cost control.
Wireless expense management isn’t a one-time fix but an ongoing opportunity. With the potential to reduce your wireless spending, the financial benefit of proper management is substantial and immediate.
Our SnapShot Audit process transforms invisible costs into actionable savings. By identifying underused devices, optimizing contracts, and providing real-time insights, we can help you reclaim wasted funds and redirect them toward strategic initiatives.
After an audit, you have exclusive access to SpyCare — our exclusive TEM solution tailored for the middle market. Our automated SaaS platform retrieves your monthly invoices, performs comprehensive audits, and flags anomalies or changes. With 94% of SpyCare clients maintaining or increasing their savings for three or more years, the results speak for themselves.
Transform your business through smarter tech spending.
