SpyGlass Blog

Month: December 2019

Technology Changes Without Promised Savings?


Hidden costs of technology migrations or upgrades

Your phone and/or data network is struggling to support business operations and it’s not scalable for growth.  Now what?  This can be a difficult question to answer especially in today’s tech driven marketplace.

Traditional services that once ruled the business world are being replaced by faster and cheaper technologies.  We’ve all received proposals promising to increase our bandwidth, while reducing costs with little to no operational impact.  It’s a no brainer, right?

These technology changes can take many forms and here are just a few examples you’ve probably experienced:

  • Capital expenditures for new hardware/services
  • Moving service providers
  • Increasing bandwidth
  • Migrating to new technologies

New technology trends and traps

No matter whether it was moving to T1s in the 90’s, VOIP in the 2000’s, or the cloud in recent years, there is common trend: new technology implementations promise improved business efficiency with reduced costs.

Too often, however, this is only half true as the savings aren’t always realized.  So, what happens to the savings? The old services never stop billing and costs actually increase.  Here are some scenarios we encounter as an independent telecom auditor that lead to this problem:

  • Transition period is lengthy with a lot of overcommunication
  • Unexpected delays cause missed deadlines and confusion
  • Service providers focus on the new service, not the old, especially when migrating to a new provider
  • IT professionals are network experts, but rarely are billing experts
  • In general, service providers are difficult to work with

Uncovering unused services and hidden fees

If this sounds all too familiar… you’re not alone.  We’ve worked with thousands of clients in North America and it’s more common than you would think.  During upgrades, it’s a primary focus to get your business transitioned smoothly to these new technologies without gaps in service and productivity. Worrying about the old service and billing naturally falls secondary and it may never get addressed.

Find out if you’re still paying for outdated services. Fill out the form and submit to learn more about a SpyGlass telecom audit.


SD-WAN Offers Measurable Savings and Efficiency


SD-WAN emerged onto the scene as businesses expanded to the Internet and Cloud.  This technology reduces capital investments, simplifies operations, provides more flexibility, and even offers better optimization all while paying less.  The benefits are undeniable.

What is SD-WAN?

SD-WAN is an acronym that stands for software defined wide area network.  This allows companies to extend their phone and computer networks over large distances to connect branch offices using a combination of Internet connections, hardware, and software.

WANs are not a new concept and your business probably has one.  For the last few decades, MPLS or point-to-point T1 networks were generally the only option available.  Modern software applications such as VOIP and video have increased bandwidth requirements making the WAN environment more complex and vital to your business’ success.

How SD-WAN reduces costs?

Why does SD-WAN make sense? The short answer is it’s less expensive.  The price of high-speed Internet has dramatically decreased in recent years while the costs of traditional network approaches such as MPLS have not.  In addition to cost savings, SD-WAN also offers a centralized approach that promotes better performance and efficiency.

If you currently have MPLS connections or are maintaining your WAN with other traditional approaches, don’t lose sleep.  You can start taking advantage of your current Internet connections and equipment because SD-WAN is highly nimble.  The alternative is to maintain and scale your existing network that is expensive, less efficient, and harder to maintain.

Evaluating SD-WAN for your business

We’ve helped thousands of clients nationwide and into Canada manage their recurring communications expenses.  During our audit process, we often find network inefficiencies and help clients make well informed business decisions around their services and infrastructure.  Sometimes SD-WAN technology makes sense and other times it does not.