SpyGlass Blog

Category: Industry Info

Technology Changes Without Promised Savings?


Hidden costs of technology migrations or upgrades

Your phone and/or data network is struggling to support business operations and it’s not scalable for growth.  Now what?  This can be a difficult question to answer especially in today’s tech driven marketplace.

Traditional services that once ruled the business world are being replaced by faster and cheaper technologies.  We’ve all received proposals promising to increase our bandwidth, while reducing costs with little to no operational impact.  It’s a no brainer, right?

These technology changes can take many forms and here are just a few examples you’ve probably experienced:

  • Capital expenditures for new hardware/services
  • Moving service providers
  • Increasing bandwidth
  • Migrating to new technologies

New technology trends and traps

No matter whether it was moving to T1s in the 90’s, VOIP in the 2000’s, or the cloud in recent years, there is common trend: new technology implementations promise improved business efficiency with reduced costs.

Too often, however, this is only half true as the savings aren’t always realized.  So, what happens to the savings? The old services never stop billing and costs actually increase.  Here are some scenarios we encounter as an independent telecom auditor that lead to this problem:

  • Transition period is lengthy with a lot of overcommunication
  • Unexpected delays cause missed deadlines and confusion
  • Service providers focus on the new service, not the old, especially when migrating to a new provider
  • IT professionals are network experts, but rarely are billing experts
  • In general, service providers are difficult to work with

Uncovering unused services and hidden fees

If this sounds all too familiar… you’re not alone.  We’ve worked with thousands of clients in North America and it’s more common than you would think.  During upgrades, it’s a primary focus to get your business transitioned smoothly to these new technologies without gaps in service and productivity. Worrying about the old service and billing naturally falls secondary and it may never get addressed.

Find out if you’re still paying for outdated services. Fill out the form and submit to learn more about a SpyGlass telecom audit.


SD-WAN Offers Measurable Savings and Efficiency


SD-WAN emerged onto the scene as businesses expanded to the Internet and Cloud.  This technology reduces capital investments, simplifies operations, provides more flexibility, and even offers better optimization all while paying less.  The benefits are undeniable.

What is SD-WAN?

SD-WAN is an acronym that stands for software defined wide area network.  This allows companies to extend their phone and computer networks over large distances to connect branch offices using a combination of Internet connections, hardware, and software.

WANs are not a new concept and your business probably has one.  For the last few decades, MPLS or point-to-point T1 networks were generally the only option available.  Modern software applications such as VOIP and video have increased bandwidth requirements making the WAN environment more complex and vital to your business’ success.

How SD-WAN reduces costs?

Why does SD-WAN make sense? The short answer is it’s less expensive.  The price of high-speed Internet has dramatically decreased in recent years while the costs of traditional network approaches such as MPLS have not.  In addition to cost savings, SD-WAN also offers a centralized approach that promotes better performance and efficiency.

If you currently have MPLS connections or are maintaining your WAN with other traditional approaches, don’t lose sleep.  You can start taking advantage of your current Internet connections and equipment because SD-WAN is highly nimble.  The alternative is to maintain and scale your existing network that is expensive, less efficient, and harder to maintain.

Evaluating SD-WAN for your business

We’ve helped thousands of clients nationwide and into Canada manage their recurring communications expenses.  During our audit process, we often find network inefficiencies and help clients make well informed business decisions around their services and infrastructure.  Sometimes SD-WAN technology makes sense and other times it does not.

 

 


Transparency and Savings on Telecommunication Invoices


How to Reduce Telecom Costs

Nobody likes to get overcharged. Among all aspects of improving business operations, “cost-effectiveness” is the value that’s vital for creating economically stable enterprises. Due to the lack of clarity in understanding the complexities and detail in telecommunications invoices and billing errors, most enterprises overspend on their telecom bills. Since 2001, The SpyGlass Group has positioned itself as an entity that helps enterprises to nip the challenges associated with managing and saving telecom expenditure in the bud. They do so by providing comprehensive assistance and insights to enterprises in identifying inefficiencies and reducing costs associated with land-line and wireless telecom service usage. (more…)


SD-WAN Offers Measurable Savings and Efficiency


SD-WAN emerged onto the scene as businesses expanded to the Internet and Cloud. This technology reduces capital investments, simplifies operations, provides more flexibility, and even offers better optimization all while paying less. The benefits are undeniable.

What is SD-WAN?

SD-WAN is an acronym that stands for software defined wide area network. This allows companies to extend their phone and computer networks over large distances to connect branch offices using a combination of Internet connections, hardware, and software. (more…)


Why No News Can Be Bad News for Your Telecom Bill


No news isn’t necessarily good news. Despite what the old saying might suggest, it can be risky to assume that everything is going well just because you haven’t received news suggesting the opposite. When it comes to your telecom bill, a lack of updates can end up costing your company significant dollars.

Fiscal managers have many responsibilities, so it’s easy to put telecom bills on the backburner and just make sure that they’re paid on time. The bills may get paid on time, but that doesn’t mean that your company is paying what it should. Invisible costs and erroneous charges often slip into your telecom bill and are overlooked by staff who approves and pays the bill. When that happens, no news can end up being very bad for your company.

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Telecom vs Traditional Utilities


Why Telecom is Not Your Usual Utility

Many CFO’s and financial executives consider telecommunications as a utility; similar to natural gas and electricity largely because telecom is regulated in a similar manner. Telecommunications, however, differ from traditional utilities in the way they are billed and because there are nuances in the services that make them a hotbed for waste and inefficiency.

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What is Telecom?


In a recently completed survey of our clients, SpyGlass found that 40% of respondents cited the need for pricing, contract and carrier information as a significant need for their businesses. Whether wireless or land lines, Internet or cloud services, access to information on current pricing and carrier option trends ranked very high.

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