Telecom Audit Process

TEM is the industry abbreviation for Telecom Expense Management. In simple terms, it’s the management of all of your phone, internet and wireless bills and devices to control cost

Our audit can retroactively identify billing mistakes and errors and bring that money back in the form of check or credit. We also identify dormant or underused services, as well as cost savings opportunities for the future through market analysis, volume leveraging, consolidation, rate improvement and more.

We work primarily with fiscal executives because we are not looking to change your technology or pull any wires. We operate from a purely fiscal perspective and are simply looking to move more money to your bottom line. While IT may certainly be involved, it’s essential that we have buy in from the fiscal executives first.

Check out our client list. Our audit can help identify billing mistakes in any industry that uses phones and computers (hint: that’s all of them).

We do! SpyGlass takes care of any implementation that you want us to handle. We even have a department of implementation experts who are very experienced at getting things done with providers who are difficult to deal with. You won’t have to spend a minute on the phone with your provider.

Submitting Documents

To initiate your audit, we need:

  • Your telecom billing from the most recent two-month period
  • Contracts that apply to the services outlined in your billing statements
  • One signed Letter of Agency
  • A list of all of your company’s locations + how many employees are at each location
  • A copy of your internal phone directory, if applicable

You can find out more about the required materials here.

Whatever is easiest for you. If you have them as electronic files, you can either email them to us or upload them to our file sharing website. If you would like to send paper copies, please mail them to the address below:


25777 Detroit Road
Suite 400

Westlake, OH 44145

Fee Structure

Our fee structure is 100% success-based with a fast, guaranteed ROI for our clients. In all cases, there is no obligation to move forward with any of our recommendations. If we don’t find a way to save you money or you don’t want to move forward with our recommendations, you won’t pay us.

Very simply, this is like having the fox watch the hen house. Your provider sales rep has NO financial incentive to help you clean up your bills. Lowering the amount of your bill actually lowers the sales commission they get paid related to your account. On the flip side, we ONLY get paid if we save you money.

Repeat Audits

Business is fluid, as is the telecom industry, so it makes sense to have this done again. While we do have many repeat clients using our success-based fee structure, several of them sign up for our SpyCare program to help ensure they don’t overspend in the future.

Hallway in SpyGlass telecom expense management office

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"We are very pleased, while somewhat embarrassed, that you were able to save us so much money in our telecom area."

T. Williamson
General Manager, Pines Manufacturing

Ready to Start Saving?

If you’re ready to start your risk-free audit, let us know here! Still looking for more information? Check out more information about the auditing process, or browse our always-growing client list to see who else our audit has helped!