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Hello from SpyGlass’ Technology Audit Insider — your trusted resource for challenging the technology cost status quo with industry-leading trends, insights, and tips.

The power of remote work post-pandemic is undeniable. According to a recent Gartner survey, three in four CFOs and Finance leaders revealed that 74% will move at least 5% of their previously on-site workforce to permanently remote positions.

As you redesign workspaces and systems to support hybrid and remote work, it’s never been more important to keep an eye on the cost of technology services. SpyGlass SnapShot Audit experts provide answers to some top hybrid and remote work technology service questions to help control costs — and give you a glimpse into how a client saved big on remote tech for the future.

1) Is the cloud cost-effective for hybrid and remote work?

With enterprises permanently shifting to a hybrid or fully remote work model, the cloud is the backbone for communicating and coordinating your employees.

As one of the most significant changes in IT strategies in the past decade, the movement from on-premise data centers into the public cloud, including Infrastructure as a Service (IaaS), Platform as a Service (Paas), and Software as a Service (SaaS) escalated overnight when the pandemic hit. With so many quickly tapping into whatever cloud services are needed for remote work, it’s no wonder businesses face challenges budgeting infrastructure cloud costs.

The answer to the primary question of cloud costs lies in asking more questions:

What services are in your cloud now?
When, who, and why did someone put those services there?
How does the cost of your current cloud services compare to what you spent pre-pandemic?

Focusing on efficient cloud use can be beneficial, but Gartner reports that most organizations are unprepared to profit from the cloud and are likely to overspend. While often complicated and overwhelming, getting to the bottom of your cloud inventory is necessary.

2) We added numerous wireless devices to keep our employees and clients connected, but we’re wondering how much it’s costing and if we need the extra phones post-pandemic.

Despite the pandemic and today’s economic climate, one industry keeps surging ahead: mobility and wireless. As businesses continue to provide remote employees wireless service to maintain productivity, it’s not unusual for your mobile inventory to go unchecked.

Case in point: a recent SpyGlass client had a total of 950 devices post-pandemic. With the best proactive intentions, the company’s IT management ordered more devices to be ready for their current employees’ needs. If an employee left, the plan was to keep their cell number active and redistribute the device to new staff. But, instead of redistributing the current inventory, they kept reordering new devices on top of those they didn’t redistribute.

The result? Almost 300 forgotten and unused devices. SpyGlass experts eliminated devices and optimized the current accounts and service plans to streamline for big savings — find out how!

3) We switched from a traditional PRI to a SIP-based environment pre-pandemic for better service and savings. Now, we have a hybrid and remote work environment for the indefinite future. Is our SIP investment still worth it?

The savings of Session Initiation Protocol (SIP) over Primary Rate Interface (PRI) used to be an easy answer. In the “before pandemic” days, many were planning, or had already, moved away from legacy PRI through a PBX (Private Branch eXchange) phone system to Voice-over-IP (VoIP) phone system delivered over SIP. With many embracing hybrid and remote work for the long haul, the legacy PBX system is less useful as plain old telephone service (POTS) lines are reaching retirement.

As workers combine their time in the office with WFH, the transfer from PRI to SIP may be forgotten as you add cloud-based services. And it’s not unusual for PRIs that were thought to be removed during a SIP shift to be hiding in the background, adding up unnoticed service fees.

SpyGlass experts thoroughly inventory all technology services to provide the best cost breakdown for tailored hybrid and remote work connectivity savings. Make your remote work savings happen today!