Steve joined SpyGlass in the fall of 2005. He was the first member of the Implementation & Project Management (IPM) Department and was instrumental in developing SpyGlass’ client engagement process. Steve now leads SpyGlass’ Strategic Services Department, which is focused on developing alternative ways for SpyGlass to provide operational efficiencies to its clients in a recurring fashion. The Strategic Services Department includes SpyCare™, which is a technology cost control managed service for the middle market.
Prior to joining SpyGlass, Steve was a business analyst with KeyCorp in Cleveland, Ohio. He started in Key Technology Services working as a quality assurance tester for the Key’s Siebel CRM application. Steve later moved to Key’s Consumer Banking division and joined the team responsible for management and maintenance of Key.com.
Steve graduated from Ohio University with a Bachelor’s Degree in Communications Systems Management in 2003 and a minor in Business Administration.
Steve resides in Richfield, Ohio with his wife and three children, Audrey, Frank and Margaret. Steve is a dedicated fan of all Cleveland sports teams and Ohio State football.