Steve joined SpyGlass in the fall of 2005. He was the first member of the Implementation & Project Management (IPM) Department and was instrumental in developing SpyGlass’ client engagement process. In his current role as vice president, Steve is responsible for the management of every SpyGlass audit after the analysis process is completed which entails oversight of the IPM team who travel the country and present client recommendations, day-to-day management of IPM team personnel who execute implementation of client recommendations, and ultimate responsibility for all of SpyGlass’ monthly billing and receivables.
Prior to joining SpyGlass, Steve was a business analyst with KeyCorp in Cleveland, Ohio. He started in Key Technology Services working as a quality assurance tester for the Key’s Siebel CRM application. Steve later moved to Key’s Consumer Banking division and joined the team responsible for management and maintenance of Key.com.
Steve graduated from Ohio University with a Bachelor’s Degree in Communications Systems Management in 2003 and a minor in Business Administration.
Steve resides in Richfield, Ohio with his wife and two children, Audrey and Frank. Steve is a dedicated fan of all Cleveland sports teams and Ohio State football.