Privacy Policy

Effective Date: May 2026

1. Introduction

SpyGlass ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes what personal information we collect, how we use it, how we share it, and what choices you have. It applies to information collected through our website, communications, and the services we provide.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

• Name, email address, phone number, and mailing address
• Company name and job title
• Information provided in forms, inquiries, contracts, or correspondence

Information collected automatically:

• Browser type, IP address, and device information when you visit our website
• Pages viewed, links clicked, and time spent on our site

Information from third parties:

• Referrals or introductions from partners or clients
• Publicly available professional information

3. How We Use Your Information

We use your personal information to:

• Deliver, manage, and improve the services you have engaged us for
• Respond to inquiries and communicate with you about your engagement
• Send service-related updates, invoices, and administrative notices
• Send marketing communications where you have consented to receive them
• Meet our legal and contractual obligations
• Protect against fraud, misuse, or unauthorized access

4. How We Share Your Information

We do not sell your personal information. We may share it in the following circumstances:

Service providers: We engage third-party vendors (such as cloud hosting, communication platforms, and billing processors) who access personal information only as necessary to perform services on our behalf and are bound by confidentiality obligations.

Legal obligations: We may disclose information when required by law, court order, or regulatory authority.

Business transfers: In the event of a merger, acquisition, or sale of assets, personal information may transfer as part of that transaction. We will notify you of any such change.

5. SMS Messaging

If you have opted in to receive text messages from SpyGlass, your enrollment is governed by our SMS Terms and Conditions.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, satisfy our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

7. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you reside, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal retention obligations
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the information in Section 10.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please contact us:

SpyGlass
25777 Detroit Road, Suite 400
Westlake, OH 44145
info@spyglass.net
877.4.SPY.NOW

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically.