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FAQ

Technology Advisory and
Optimization Answers

Our proven SnapShot Audit retroactively identifies billing mistakes and errors to deliver overspent funds back to client organizations. Our team can also identify dormant or underused services. Beyond initial savings, we guide you through ongoing technology optimization through market analysis, volume leveraging, consolidation, rate improvement and strategic guidance that keeps your technology costs optimized.

Our trusted advisors collaborate with both fiscal and IT executives to deliver comprehensive technology cost clarity. While we work from a fiscal perspective to optimize your technology investments, IT involvement ensures we understand your complete technology environment.

Organizations from diverse industries across the U.S. and Canada rely on our advisors to deliver personalized technology optimization solutions. With 16,000+ clients, we’ve likely guided companies in your industry through their technology savings journey. Take it from the clients we serve — our collaborative approach to technology cost analysis delivers valuable results.

We do! Our Client Services team takes care of any technology optimization changes you want us to handle. Our implementation specialists are experienced at working with telecom providers and other technology vendors to ensure you’re taken care of while eliminating the need for you to spend time managing these transactions.

We guide clients through the complete technology optimization process — from the initial SnapShot Audit evaluation to contract negotiation, vendor selection, and implementation. Beyond initial savings, our advisory services include ongoing cost management through SpyCare® and strategic sourcing solutions. For organizations looking to extend their cost optimization journey, we also provide energy management through ePro+ to help you maintain optimization across your complete operational infrastructure.

You might be thinking...

You’re right, they’re busy. With everything your IT staff is responsible for, it’s difficult to review detailed billing records each month. And that’s why we’re here. 

Our team works to find ways to save you money without disrupting your workflow. All you have to do is decide which of our personalized optimization recommendations you want us to implement. 

Technology cost optimization might be a low priority for you. But does anyone have time for an in-depth understanding of complex tax and tariff codes, fees and surcharges, usage analysis, or how to check contract compliance? 

We do. As your technology advisors, our job is to ensure you only pay for the technology services you need while positioning you for ongoing optimization. 

Beyond initial savings, we guide you through your complete technology optimization journey with ongoing advisory services through SpyCare®, and strategic sourcing solutions that help you maintain optimization long-term.

Our collaborative approach is completely success-based, so you only pay if we save you money. There are no up-front costs, and you will always be in control of what’s implemented.

After we implement the optimization strategies you select, you pay us a portion of what we’ve saved you while being guaranteed to recoup our fee in one year or less. It’s that simple. 

Submitting Documents

To learn more about the required materials we need to help you start your technology optimization journey, visit our Snapshot Audit page.

You can upload to our secure file-sharing website, which will be set up for you by our team.

Fee Structure

Our collaborative approach is 100% success-based with a fast, guaranteed ROI for our clients. In all cases, there is no obligation to move forward with any of our optimization recommendations. If we don’t find a way to save you money, or you don’t want to move forward with our recommendations, you won’t pay us.

Very simply, this is like having the fox watch the hen house. Your provider sales rep has NO financial incentive to help you optimize your technology costs. Lowering the amount of your bill actually lowers the sales commission they get paid related to your account.

Repeat Audits

Business is fluid, as is the technology services industry. In an environment of constant technology advancement, evolving customer needs, and external pressures, companies must innovate, respond quickly to change, and maintain a competitive edge in a fast-moving digital landscape. With this in mind, it makes sense to have a technology optimization performed again over time.

Currently, we recommend a repeat audit two years after the completion of the prior audit.

However, many clients use our ongoing advisory services through our exclusive Technology Expense Management (TEM) solution tailored for the middle market, SpyCare®. Available after your SnapShot Audit, SpyCare provides the hands-on expertise of a dedicated Account Manager who ensures that your initial optimization is sustained while proactively identifying and preventing new sources of wastage. This approach maintains your technology optimization continuously, rather than waiting to start a repeat audit.

Have more questions?
We have the answers.
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client testimonial

They found situations where the contracts with our telecom provider had expired, but our prices were automatically rising — in addition to billing us for lines we weren’t utilizing. SpyGlass’ expertise and follow-up saved us about $90,000.

Ralph McBroom
Purchasing, City of Johnson City, Johnson County, Texas
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