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What is
Technology Expense Management?

Technology Expense Management (TEM) has evolved from its roots in ‘Telecom Expense Management,’ reflecting the growing complexity and breadth of technology services organizations rely on today. This evolution encompasses voice, data, internet, cloud and AI services, and mobility — creating new challenges for cost optimization and management.

That’s where trusted technology advisors make the difference. Through smart, collaborative tech savings, our proven SnapShot Audit® serves as the strategic starting point for ongoing advisory relationships that help you navigate this complex technology environment.

From usage to spend, our SnapShot Audit helps challenge the technology cost status quo by:

  • Building real-time IT inventory
  • Gathering bills and identifying overcharges
  • Searching for technology contract violations
  • Optimizing your technology environment for savings
  • Negotiating with technology service vendors for improved contracts

Beyond initial savings, we guide you through your complete technology optimization journey with ongoing advisory services through SpyCare®.

The SpyGlass Technology Expense Management Process

Projecting the rapidly shifting technology landscape can be overwhelming, often requiring a significant amount of time and resources to decipher the best solutions for your needs. To help, we offer our exclusive Evaluate, Educate, and Engage process. As our name has represented for over 20 years, the SpyGlass process magnifies today’s technology cost challenges to provide a clear view for the future.

Standout TEM solutions deliver results through sophisticated technologies paired with hands-on advisory services. As your trusted technology advisors, we pair proprietary technology spend analytics and sophisticated software with hands-on analysis to guide you through your complete technology optimization journey.

Our proven SnapShot Audit serves as the strategic starting point for ongoing advisory relationships. This process is organized through our proprietary Technology Expense Management software, which drives optimization and keeps projects on track for efficient completion. Our insights database provides industry benchmarking to show how you compare to your peers.

From the kickoff meeting through implementation by our Implementation Project Manager (IPM) specialists and beyond, we provide live updates through your personalized portal to track project and savings progress. After initial optimization, clients can maintain their savings through SpyCare® for ongoing advisory services and proactive cost management.

Top 3 SnapShot Audit
Technology Optimization Benefits

Optimize Technology Costs

  • Identify significant savings across voice, data, internet, cloud and AI services, and mobility
  • Eliminate fraud and unauthorized charges
  • Identify billing errors and recover funds

Streamline IT and Finance Operations

  • Ease the administrative burden to reallocate personnel talent for strategic business needs
  • Simplify auditing, asset management, and payment processes
  • Gain comprehensive technology cost visibility

Reduce Risk

  • Increase accuracy in expense tracking and reporting
  • Ensure business policies and regulatory compliance
  • Establish ongoing cost management through SpyCare

Already Saving from a SnapShot Audit?

Keep Your Technology Optimization on Track with SpyCare

Your SnapShot Audit delivered immediate savings, but how do you maintain those results as your technology environment evolves? Without ongoing oversight, many organizations find that inefficiencies creep back in.

As your trusted technology advisors, we created SpyCare to answer the question our clients ask most: “How do I make sure this doesn’t happen again?” SpyCare provides ongoing technology optimization through automation and dedicated advisory support, available in two tiers designed for different organizational needs.

Automation prevents problems before they affect your budget. Dedicated advisory support ensures your technology optimization journey continues long after your initial audit. With our low annual fee structure, you keep 100% of ongoing savings while gaining the peace of mind that comes from continuous cost management.

  • Proactive optimization with dedicated Account Manager support
  • Continued Portal Access: Full access to your post-audit inventory
  • Asset Management: Easy management of technology assets and contract expiration tracking
  • Advanced Road Mapping: Strategic sourcing guidance from trusted procurement sources
  • Centralized Oversight: Streamlined invoice collection and expense reconciliation
  • Dedicated Account Manager: Hands-on expertise for ongoing optimization and carrier issue resolution
  • Monthly Actionable Insights: Detailed reports with cost optimization recommendations and industry trends
  • Proactive Anomaly Detection: Automated identification and prevention of new wastage sources

 

Ready to Start Your Technology Optimization Journey?

Learn more about our proven SnapShot Audit process, or browse our client success stories to see how we’ve guided organizations like yours through technology savings.

Schedule a SnapShot Audit Now

There’s nothing to lose really by utilizing SpyGlass’s TEM services… It is a wise use of taxpayer dollars to invest in defining savings that will have a lasting impact on
budgeted expenditures.

Texas School District Assistant Superintendent
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