Get 2021 Tech Cost Facts Today: How Idle and Unused Services Add Up

Your Idle & Unused Technology Service Cost Questions Answered

If you’re like most businesses, the shift to work from home (WFH) amid the ongoing pandemic has caused some of your business assets to sit idle. In fact, according the latest report from Motus, unused assets cost organizations over $55 billion in March and April 2020 alone.

And one of the standouts among idle costs is company-provided phone services. After reviewing 17,000 company-provided phones, Motus reported unused lines cost companies over $10,000 annually.

What is unused technology service and its unknown connected charges costing you? The amount may be surprising.

Get cost insight into potentially unused lines and how long they may have sat idle.  Login to your secure SpyCare portal and navigate to MobilityCare for access to real-time unused line reports.

Take advantage of answers to common unused and idle technology service cost questions:

Q 1: Why should low-tech, low-cost essential assets — even those sitting idle — be reviewed?

Organizations often accept fixed costs for basics like phone services as essential to run their business — but if they’re not reviewed on a regular basis and are now sitting idle, the costs can add up. For example, as a potentially overlooked asset mobile phone charges can add up due to factors including carrier, devices in the plan and usage. According to Motus, as employees choose to use their personal phone for work purposes in the new remote work environment, businesses can have anywhere from 10 – 15% of company-owned devices going unused.

Even in the digital age, traditional plain old telephone service (POTS) lines remain a reliable standby for basics including voice, fax or alarm services. Yet, maintaining POTS lines and paying for the additional fees and surcharges associated with them can cost a business more than they realize.

Case in point: A SnapShot Audit originally flagged an education industry client’s 11 unused lines as a source of savings. Because the client decided to maintain the lines, they paid over $22,000 to stay status quo; a repeat audit led them to act and save.

98.5% of our SnapShot Audits find opportunities to eliminate
unnecessary tech services.
Login to your secure SpyCare portal and review your current HealthCheck to make sure you’re not making the same mistake.

Q 2: How common are billing errors due to service provider mistakes?
Very. While overlooked billings on idle assets are today’s potential source of increased costs, billing errors on tech services from provider mistakes are the norm. A Gartner analyst previously reported 12 – 20% of telecom charges are in error, and 85% of the errors are in the carrier’s favor, and these statistics continue to grow.

Common billing errors include:

  • Contract terms are never applied to an account. For example, the contract may have been agreed upon and signed, but rates were never updated in the billing system.
  • Fees, surcharges and taxes are improperly calculated due to legislative changes, including incorrectly applied tax-exempt status.
  • Overage charges or minimum usage charges are applied.
  • A service never has a contract to begin with, with rates subject to change at any time.
  • Two service providers (known as double billings) bill for the same telecom services.

SpyCare’s HealthCheck is your technology billing ally.

Login to your secure account today.

Q 3: Is a technology expense audit a “one-and-done” solution?

No. With more than 20 years technology expense management (TEM) experience and over 12,000 audits completed, SpyGlass knows one technology expense audit is never enough. And what occurs after the first audit can make the difference for ongoing clarity around costs and consumption of technology services.

Based on repeat SnapShot Audit clients between 2015 to 2019, SpyGlass found additional savings opportunities in 99.7% of engagements, with over 73% implementing new savings. In 2019, over 26% of repeat audit clients recovered funds from overlooked technology service sources.

The moral of these savings stats? It’s best to never assume technology service expenses remain stagnant. In fact, in the 12 months leading up to August 2020, Gartner’s hundreds of TEM-related client inquiries made it clear the main benefits from technology expense management services are improved business process outcomes, better visibility and control of assets.

For personalized answers to your questions or in-depth additional assistance, login to your secure SpyCare portal and open a HelpDesk ticket. You can also contact your Dedicated Account Manager directly, or sending a message to

Have more questions? Ask our SpyCare expert.
Contact Steve Fisher

Direct: 440.348.9345